To ensure the overall health and well-being of a person, merely diagnosis and superficial treatment are not enough. Healthcare professionals need to communicate clearly and empathetically with their patients at several stages of the healthcare process. At times, a person may experience a health condition about which they and/or their guardian lack awareness. In such situations, healthcare professionals need more time and patience to share the complete details of the health condition, its prognosis, recovery and survival rates, and other details. Effective communication also enhances a patient’s outlook towards their condition. Therefore, doctors, nurses, surgeons, specialists and other professionals related to healthcare services must have good communication skills.
In addition to patient-doctor and patient-nurse communication, communication among various healthcare professionals is also crucial to find and prescribe/employ the right treatment plan for a patient. Similarly, one department may need to communicate with another department of the same centre or with the same department in another centre while transferring a case. In other words, both interhospital and intrahospital types of communication may be required for patient safety and effective treatment.
According to a study published by FierceHealthcare (2016), miscommunications in this sector have led to a loss of $1.7 billion and nearly 2000 deaths. This further emphasises the need for effective communication skills for the healthcare professionals working at various facilities.
From where can Indian healthcare professionals pursue communication skill enhancement courses?
Addressing the need for communication skill enhancement courses for healthcare professionals, many centres are now offering such courses. However, the Consortium of Accredited Healthcare Organisations (CAHO) is a recognised body that offers such courses. It is working with an aim to promote patient safety and the quality of healthcare services offered in India. For this, it offers various online, onsite and self-paced learning programmes. CAHO is organising another online workshop for basic nursing communication on 11th September 2021. Mark your calendar accordingly and if you are unable to attend the workshop on this date, keep checking CAHO’s website for the latest updates.
What to expect from CAHO’s online workshop?
Due to the current scenario of the COVID-19 outbreak, CAHO is conducting most of its workshops online to ensure the safety of learners. The workshop for basic nursing communication will cover:
1. Challenging scenarios
2. Listening and empathy
3. Scripted and standardised communication
4. Innovations facilitating communication
5. Professional nursing etiquette
6. Barriers in communication
7. Learning from other industries
8. Bedside communication
And much more!
While all the prominent healthcare organisations in India are encouraging their staff to join such upskilling courses, many individuals are joining them voluntarily. As more and more people are now seeking telemedicine amid the current global pandemic, communication skills are playing a vital role in the healthcare industry. So, if you are a certified professional, join the course at the earliest and ensure a seamless communication experience for your patients.