The Need for Effective Communication for Healthcare Professionals

To ensure the overall health and well-being of a person, merely diagnosis and superficial treatment are not enough. Healthcare professionals need to communicate clearly and empathetically with their patients at several stages of the healthcare process. At times, a person may experience a health condition about which they and/or their guardian lack awareness. In such situations, healthcare professionals need more time and patience to share the complete details of the health condition, its prognosis, recovery and survival rates, and other details. Effective communication also enhances a patient’s outlook towards their condition. Therefore, doctors, nurses, surgeons, specialists and other professionals related to healthcare services must have good communication skills.

In addition to patient-doctor and patient-nurse communication, communication among various healthcare professionals is also crucial to find and prescribe/employ the right treatment plan for a patient. Similarly, one department may need to communicate with another department of the same centre or with the same department in another centre while transferring a case. In other words, both interhospital and intrahospital types of communication may be required for patient safety and effective treatment.

According to a study published by FierceHealthcare (2016), miscommunications in this sector have led to a loss of $1.7 billion and nearly 2000 deaths. This further emphasises the need for effective communication skills for the healthcare professionals working at various facilities.

From where can Indian healthcare professionals pursue communication skill enhancement courses?

Addressing the need for communication skill enhancement courses for healthcare professionals, many centres are now offering such courses. However, the Consortium of Accredited Healthcare Organisations (CAHO) is a recognised body that offers such courses. It is working with an aim to promote patient safety and the quality of healthcare services offered in India. For this, it offers various online, onsite and self-paced learning programmes. CAHO is organising another online workshop for basic nursing communication on 11th September 2021. Mark your calendar accordingly and if you are unable to attend the workshop on this date, keep checking CAHO’s website for the latest updates.

What to expect from CAHO’s online workshop?

Due to the current scenario of the COVID-19 outbreak, CAHO is conducting most of its workshops online to ensure the safety of learners. The workshop for basic nursing communication will cover:
1. Challenging scenarios
2. Listening and empathy
3. Scripted and standardised communication
4. Innovations facilitating communication
5. Professional nursing etiquette
6. Barriers in communication
7. Learning from other industries
8. Bedside communication

And much more!

While all the prominent healthcare organisations in India are encouraging their staff to join such upskilling courses, many individuals are joining them voluntarily. As more and more people are now seeking telemedicine amid the current global pandemic, communication skills are playing a vital role in the healthcare industry. So, if you are a certified professional, join the course at the earliest and ensure a seamless communication experience for your patients.

ICN Course to Enhance IPC Practices at Healthcare Organisations

The need for standard infection prevention and control (IPC) practices at healthcare organisations have always been much emphasised. However, they have become all the more important lately due to the unprecedented outbreak of the COVID 19 pandemic — one of the most contagious infections ever known to humankind. The aim of IPC practices is to protect patients from catching infections that they did not have at the time of admission to a hospital. Ensuring these practices in a healthcare setting also limit the risk of infection for doctors, nurses and other medical staff.

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The Role of Infection Control Nurse in the Healthcare Setting

The spread of Coronavirus across the globe is a testament to the fact that even in a sterilised or sanitary environment, infection can spread quickly and get out of hand. As seen in the current pandemic, infections can transverse state and country boundaries, affecting people all over the world. This has made the role of Infection Control Nurses very important for healthcare organisations across the globe.

The job of an Infection control nurse is to ensure precautions are taken to prevent the virus or bacteria from spreading, as well as study their cause and effect. Even a small mistake can lead to the virus spreading from a patient to a healthy individual, hence, these nurses play a huge role in containing outbreaks and epidemic. To understand the scope of an infection control nurse, here are some major doubts regarding their role, answered.

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Common Fire Safety Practice for Healthcare Organisation

Fire safety is one of the most important norms that need to be considered when creating a safety plan for a hospital. For healthcare facilities, fires pose a great threat to the life and health of individuals including patients, their families doctors, nurses, etc. However, when compared to general buildings, it is tougher to evacuate people from the hospitals as it involves moving immobile and highly dependent patients. Alongside, these facilities contain oxygen supplies and volatile chemicals that can extend the spread of fire easily.

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Significance of Continous Learning in Healthcare Organisations

The healthcare industry is a rapidly changing field that requires extensive skills and training constantly. While on the job, most employers try to get their healthcare professionals out onto the floor as quickly as possible, sometimes even without proper training or preparation. When such factors are ignored, organisations can run the risk of slowing everything down. That is why hospital training programs are necessary for encouraging professionals to gain knowledge continuously.

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Tips for Training Modern-day Healthcare Staff

Over the last couple of decades, the field of healthcare has changed rapidly owing to the call for delivering quality care to patients. Though the healthcare sector is rapidly changing knowledge through new and upcoming discoveries, healthcare professionals must update their training to offer quality care.

These professionals are exposed to many practical and theoretical lessons since their early learning stage. Though they have the know-how, it is important to demonstrate as well as provide them with a safe space to practice their care techniques. Whether it’s pre-op or post-op care, something as simple as feeding the patients or as complex as prepping them for surgeries, a lot of training and practice sessions are required by healthcare staff. Here are some tips on what healthcare organisations can implement to become better:

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Benefits of Training Program for Nurses

Considered to be one of the noblest profession, the profession of Nursing is always in demand for better healthcare experts. Nurses have to take care of people daily, with some of them choosing the speciality that suits them best. Even in times of recession, nursing provides job security as well as a great many many opportunities for advancement.

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Benefits of Training Program for Nurses

Considered to be one of the noblest profession, the profession of Nursing is always in demand for better healthcare experts. Nurses have to take care of people daily, with some of them choosing the speciality that suits them best. Even in times of recession, nursing provides job security as well as a great many many opportunities for advancement.

By obtaining certification or taking part in training, nurses work to expand their knowledge base and grow in their field and evolve. These training programs also help in raising the standards of practice throughout the profession and eventually, improving patient safety. Here are some benefits that a training program can have for your career:

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Principles of Quality Improvement in Healthcare

Healthcare is a complex environment to navigate, that is why along with the growth of technology, the role and importance of human touch has also increased. And this is precisely the area where the healthcare industry is still lacking.

When it comes to addressing patient needs, ensuring patient safety and quality improvement, our healthcare system is performing still below than acceptable. The medical environment all over the country requires deliberate redesigning for the provision of cost-effective and reliable quality care to patients. Successfully initiating a quality improvement program means incorporating values that better the level of performance of a healthcare organisation. Here are the four core principles that every hospital should consider implementing for quality improvement:

Create a System

The first thing that a healthcare organisation should focus on is to understand its own key process and create a streamlined version for themselves. Rather than understanding a process as small or big, simple or complex, the important thing for quality improvement is to make sure there is a well-defined system of how a patient would enter and exit the organisation.

Patient Focus

The core concept behind quality improvement in the field of healthcare is to meet the patient’s needs and expectations. Whether the service being provided is of safety, engagement, care provision or health literacy, every communication between the health professionals should be patient-centric.

Use of Data

The most vital part of quality improvement, the data helps in monitoring and tracking changes in the system. Having a better insight into the organisation’s data can help in better outcome of patients, lower infection rates, fewer medical errors, etc.

Efficient Coordination

With so many parameters to take care of, there should be a team that keeps track of all the changes required for quality improvement. Quality managers play quite a critical role in a healthcare organisation’s mission for quality. They seek to improve the effectiveness of how treatments are provided and work to enhance patient satisfaction through the process.

The performance of a healthcare organisation relies on professional management that works with a competent team of experts. If you are looking to acquire the skills or create a quality management team in your organisation, a great option is to connect with Consortium of Accredited Healthcare Organizations or CAHO, which is an eminent body regulating the healthcare organisations and offering various training programs such as nursing training programs, fire safety programs and healthcare quality certification courses in India. The complexities of quality improvement in healthcare organisations can be huge, but with a little effort and following the above principles, it is achievable for sure.

Infection Control Tips in a Healthcare Environment

Due to the unique challenges faced in a clinical care setting and the crowd they routinely mingle with, the staff of healthcare organizations is at an increased risk of infection. Keeping infection at bay in a hospital setting is quite difficult, but with the right training and approach, it is quite possible. Healthcare workers play a vital role in minimising the risk of infection spread, hence, they must work together to provide safe care for the patients, and a safe work environment for the colleagues. Here are some strategies that healthcare organizations can follow for control and prevention of infections:

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